This hotel goes above and beyond the customer serv...

This hotel goes above and beyond the customer service experience!

I stayed there for Con of Thrones in May and it was a wonderful hotel for the convention. The room was perfect and the hotel really got into the spirit of the con.

On top of an amazing stay, I experienced above and beyond customer service from the Head of Security, Moses. I left one of my cosplay dresses at the hotel and didn t realize it until about 60 days later. When I called they had record of it in their system but sadly it had already been donated. Incredibly, Moses replaced the dress for me and really made every effort to make it right. I cannot thank him and the Hyatt Regency Dallas enough for the kindness and understanding you showed me. Thank you from the bottom of my heart!!