Wendy Barry

Review of Veterinary Specialists of Roch...

UPDATE - I received a call this morning regarding ...

UPDATE - I received a call this morning regarding my review below. It seems that I was given incorrect information when I called about Henry's incision opening back up - I would have been able to go back and have his wound looked at for no additional charge and if determined it was their fault for taking the stitches out too early, then I would not have been charged anything. Jenna apologized for the mistake and to make it right they reimbursed me for the amount that I had to pay my regular vet to get Henry fixed up. I truly appreciate that Jenna followed up with me and made this right. Jenna assured me that they would be making sure the staff member who gave me the incorrect information was made aware of their mistake so that this does not happen to someone else in the future. Thank you for handling this is such a professional manner.
ORIGINAL POST: My whippet Henry ripped his side open on a Sunday and I took him to animal emergency. They did a good job of patching him up, I have no problem with that. My total was $911. I was told to bring him back in 10-14 days to have the stitches removed which I did. The next morning the wound had reopened. When I called them they said I could bring him there if I wanted, but that this would entail all new charges for whatever they had to do. This is outrageous - they are the experts and they decided he was ready to have the stitches removed but it turns out they were wrong. If it was something I had done I could understand it, but it was their mistake for not realizing it was too soon to remove the stitches and they should have fixed him up for no additional charges. I ended up taking him to my own vet and they took care of him, even giving me a discount because they felt bad for how we had been treated. They should stand by their work and if it turns out they made a misjudgment then they need to own up to it and make it right without charging me additional fees.