Rebekah Spradlin

Review of Miramonte Resort and Spa, A De...

My bf and I, are currently staying at the hotel fo...

My bf and I, are currently staying at the hotel for Memorial Weekend. Prior to booking our room, one of our requirements was that there was a quiet, adults only pool available to us as we are not kid people and need to relax without screaming children.

The current website details that there is a hidden pool that is the quiet adults ONLY pool. We also called and asked the hotel prior to booking. Upon arrival yesterday we again confirmed with front desk and also asked the bar staff at the main pool. Last night the adult pool was full of kids and we asked the staff if tomorrow we could complain if there were kids at the pool.

This morning we got to the hidden pool early, families showed up with young children. I called the front desk and the woman on the phone stumbled over her words saying they changed the policy a couple of months ago.

Why is it that all staff are communicating that the hidden pool is adult only, except for one front desk receptionist who can t even confidently explain that the rules just changed.

This is totally unacceptable! Not to mentioned the young children are not wearing swim diapers in the pool.