When our 3 year old truck left us stranded on the ...

When our 3 year old truck left us stranded on the side of I5 with our travel trailer, kiddo, and dog, whitnell was the closest dodge dealer to work with. They would only cover the cost of a rental if we used their rental company which refused to supply us with a comparable vehicle. We were given a Jeep renegade and told no dogs allowed in the rental. This left us on our own to find a way to haul our trailer and get our dog home. Luckily a friend was able to drive from out of town and help. When we returned the rental we were left with pompous remarks about how dirty the outside and inside of the rental was, for reference, next time you should clean the inside out before returning it . Prior to picking it up, we warned them that we lived on a gravel road more suitable for a truck and that we had a toddler. So of course it needed washed and vacuumed after we used it. Isn t renting out and maintaining their fleet their job? The original estimate for repairs on our truck was three months, but luckily it was completed in just two weeks. I ll give it to them there, they made quick work of a big malfunction. But when they called to inform us the truck was ready, we were already headed out of town for the weekend and said we could not get in there till Monday. They then himmed and hawed about how they could only cover the rental cost for so many days...well is that my problem? Maybe try selling a quality product from the start that doesn t blow up at 67k miles....When I showed up Monday to get our truck I assumed I could transfer over the car seat and kiddo and go on my way while they handled getting the rental car checked in and back down the street to their lot. Nope, I was told to drive it there and then the rental company would give me a ride back. Great, back in the car seat that my toddler was already upset about being in for so long (it s a 1.5hr drive one way for us to the dealership). After getting everything transferred and taken care of, my toddler and I walked around whitnells lot looking at new and used pickups because we were hoping to trade our truck in eventually (which we already told them when we dropped it off for the warranty work). Not a single person came out to help us. I don t want to play the gender card here, but just because I m a female walking around looking at trucks with a toddler does not make me any less capable of spending money on a truck. I guarantee if my husband would have done the same thing he would have had immediate service (or at least some kind of service after opening up and looking inside several different trucks).

Update we discovered after driving our truck all the way home, that it is leaking what looks like power steering fluid (possible broken hose from the mechanical work done at the dealership). So it s back to the dealership we go....