Jelly Bean Review of Waterford Square Apartments
**Sorry for the super long review**
**Sorry for the super long review**
I want you to be prepared before dealing with this company
04/04/2020: Before we were able to get our keys. They have given us the run around and did NOT provide the FULL information which caused extra stress during move in. However we were FINALLY able to get our keys and move in. The apartment itself is very spacious and very nice. DO NOT BE FOOLED I would NOT recommend this place to anyone Management is unprofessional. By the way we were dealing with Allyson and never heard from her again after we moved in and had all these issues. When we call just to speak to her she isn t there or I can never get ahold of her.
04/07/2020: We are on day 3 of move in and we are already experiencing issues. The pretty Washer and Dryers they include with the apartment doesn t work it will cause leaking and the clothes to still be soaked in water (mind you this is the washer & dryer). Our garage disposal doesn t work and the dishwasher doesn t work either. I have reported the washer and dryer issue through my app then came to realize there is MORE wrong so I have called the office as soon as they have opened to discuss the issues. Management stated maintenance will be out today to check into it.
Update 9:35pm Maintenance never came
04/08/2020
Called the office in the morning to let them know NO ONE has stopped by. Skylar has told us that the manager was on the phone and they would need to reach back out to us. Never received a phone call. Called them back to see what was going on and of course
They told me we would need to wait until someone get to us. Skylar was very rude and will hang up in your face. She said she is just a messenger and wouldnt be able to do more. Skylar blames me for hanging up the phone when it isn t true due to me asking another question about who owns the company so I can report them and she of course wouldn t give me the information I was asking for and began to get very rude and told me she doesn t know. I had to email the manager and threatened to report these guys to the higher ups (i do have ALL the info) . They finally sent in a maintenance guys who goes to tell me that our washer machine has a broken belt. The garage disposal was jammed. Dish washer I m not sure what he said honestly and the dryer doesn t dry your clothes all the way so that way it can make u run more spins to run your bill higher. THESE THINGS SHOULD HAVE BEEN DONE BEFORE WE MOVED IN.
Other then POOR customer service from Skylar and false information that has been told. The place is very spacious and it is nice. However, I wouldn t recommend living here they will make the experience hell. Listen to the reviews they are correct. The maintenance guy was nice but they willll take their time getting to your NON emergency or emergency issues. Things are a little understandable with the whole COVID-19 issue but then again the things that are happening is NOT.
Don t move in these apartments.
Update: 9/14/2020
So far, we have not had any other issues with this company. HOWEVER, your maintenance request still go unanswered for weeks. Even the emergency ones. I have a newborn baby and my air is out. I put in a request weeks ago and they still have not been to my apartment to fix it. This is after me putting in a maintenance request, called them, called the emergency maintenance TWICE.
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