Markus

Review of Westin Times Square

Staying here for 10 nights and the lack of costume...

Staying here for 10 nights and the lack of costumer service is really unexpected. Tried to start working in the room, when constantly loud wall drilling sounds came from the walls, really disturbing. Called reception to get some information on how long this is going. Got redirected two times, in the end the answer they don't know maybe whole day like 4pm ... Asked if there is any other room I could use in the meantime, they said no, only option would be the lobby downstairs. As I need the privacy for some calls, I stayed in the room. They said if any other room options comes up they will call me. Of course no one called. Instead today again, similar working noises. I'm not complaining about necessary refurbishing work, I know this is needed from time to time, but in any other decent hotel, they would at least offer you something, like a breakfast voucher, or bar voucher or whatever, just a small thing that would make you feel there is some customer orientation. Instead, here you feel you have to apologize to even ask about some information.