Igin Ismat

Review of Northern Virginia Association ...

This review is for my experience at the NVAR store...

This review is for my experience at the NVAR store on the morning of June 24th, 2016. I came to purchase a SentriLock box. I waited for 8:30 am for the doors to be unlocked. I greeted the first person I saw who seemed to be a staff but got no response. Here is the conversation with the store clerk.

Me: Good morning.
No response back from clerk for few seconds.
Clerk: We open at 8:30 am
Me: Ok
At this point, I was just waiting by the register.
Clerk: You can browse around.
I had no reason to browse around. The SentriLock box is sold at the register.
Me: What time do you open?
Clerk: 8:30 am
Me: It s 8:34 am
Clerk: How did you get here? Through the garage?
Me: No, through the top level entrance. It was unlocked.
At this point, she started having a conversation with the other staff. She was complaining how she didn t hear the doors open.
Other Staff to Me: You are too early.

She was completely rude throughout the entire transaction.

I felt like I was being interrogated for being the first customer. I am not paying a hefty membership fee to be treated this way. It clearly states on the website, business hours are from 8:30 am. What did I do wrong by showing up at 8:30 am?