Paul Scholl

Review of Donovan & Jorgenson

I had been treated very well with a good installat...

I had been treated very well with a good installation of an air conditioning system in 2012. Service is not the problem...it's the bookkeeping and dealing with Rob (owner?).

I signed a contract to have Donovan & Jorgenson service 2 units (my AC and boiler) yearly. Everything was going fine. After my boiler was serviced in April 2016, I paid up front for the whole next year, $455.66. That was for fall 2016 AC tune-up and spring 2017 boiler. I had my service in fall of 2016 for the AC. Shortly after in October, I sold my house. Seeing as though I had only one unit serviced, I thought it was fair to expect at least a portion of my service payment credited back. They would not do it. They said I should sell the service to my neighbor and D&J would service their unit. This sounded ridiculous. I've called at least a half-dozen times since April 2017 speaking with Debbie, Rachel and Rob. Two times Rob said he would extend a credit...but nothing happened. Our communication is too frustrating...I give up.

A better policy would be a service contract for all units for one year paid up front. Then service all units, both AC and heating, at the same time.