It's sad to see so many people have had poor exper...

It's sad to see so many people have had poor experiences with customer service. I have also received several bills with late fees without receiving a bill prior, but customer service has ALWAYS been incredibly courteous on the phone. Everyone I have ever talked to has been super nice. We sold a car once and forgot to take the plates (Colorado is a you keep plates state - oops!) and got a toll bill from the new owners. Customer service explained how to go through the DMV to report the plates as stolen (this was about two months after we sold the car - plenty of time to change the plates, and we had contacted the new owners and asked them to remove them the very next day after selling when we realized we forgot to take them off.) Anyway, it was as easy as emailing a copy of the bill of sale, but the customer service rep went above and beyond to help me out with other steps to keep us legally safe. I've quite literally never had a bad phone experience. The missing star is only because the toll company screws up my billing all the time.