Harriet Tyce

Review of VHL Heating Ltd

This is both a one star and a five star review. Th...

This is both a one star and a five star review. The first engineer who came wasn't any good as it turns out and the job remained outstanding for nearly two weeks (with no hot water during that time) because apparently he couldn't get hold of parts. I received a call from him first thing this morning to say that he was quitting the company and not bothering to finish the job. I called VHL and at first they weren't going to send anyone today but then after some fuss on my part they sent Nathan late morning. He was excellent - worked out which parts were necessary, went and bought them (no hanging round for parts to be ordered or anything like before), came back, fitted them and now there is hot water. So I guess it depends on the engineer, but I finally have hot water and I am happy.