Still waiting for my trash to get picked up since ...

Still waiting for my trash to get picked up since Saturday! We called on Monday and Rita told us the trash was probably a missed pickup ...(I guess our neighbors were also missed) so she scheduled us for a Tuesday pick up, my husband called to inquire on why it s still hasn t been picked up at 4:00 pm and was told that the driver is still out, well here it is 7:00 pm and our trash is still out there waiting to get picked up!! God forbid we re late with a payment, oh heck no they ll stop service! My husband requested a credit and Rita couldn t tell us how much, but she did say we were getting one! Hopefully my trash gets picked up on Wednesday! I d like to hear from someone to find out what excuse they have this time! This happens way too often! It seems to me that they just don t care