Very disappointing, I expected much more from this...

Very disappointing, I expected much more from this Hilton resort. Service was terrible, from the jump- long lines to check in -Rooms were dirty, mold in bathroom, bathroom door is a sliding door that doesn t close completely so not great privacy. Sand in carpet throughout the hotel never seen housekeeping vacuum one time. The beach towels they give you look like recycled towels from the 80 s and wouldn t cover a small child , more less a lounge chair, which were the most uncomfortable I have ever been in. The room was constantly hot, there was a thermostat in the room but it had preset temperature so it stayed between 70-72 all day & night. Paper thin walls & tons of kids screaming day & night- running up & down the halls. Beds are very uncomfortable. I really expected a lot more for the amount of money we paid to stay here. We had a ocean view balcony in the rainbow tower- prime price, nice view but way too many negatives.
We were on vacation when hurricane Lane came in so like many others our vacation plans got changed due to weather. We asked about extending our stay- just because we were exhausted from being stranded on a cruise ship for a week and although the hotel wasn t even close to what we expected we didn t want to change hotels in 3 days. We were told we could extend our stay but would still have to change rooms & the prices for new room without a view would be much more expensive than the one we were currently in. Seriously I would never stay here again and recommend you don t either!!!!
We also stayed at the Marriott Waikiki much less expensive, very clean, great staff and service, still had ocean view balcony but much better experience. The beach is just across the street & a lot more to do in that area in walking distance, and only about 10 minuets from the Hilton. My advice GO WITH THE MARRIOTT , save yourself $$$ and a headache