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Review of The Liberty, A Luxury Collecti...

I am amazed at the treatment that we received from...

I am amazed at the treatment that we received from the Liberty hotel in Boston. My wife and I were planning to stay there for 2 nights since my 5 month old daughter was getting surgery right next door at Mass General hospital. We wanted to be as close as possible and unfortunately we were not able to stay. By mistake two reservations were made and thankfully one was able to be canceled. When it was time to check in to the room, my wife s debit card chip supposedly was not working(even though she had been using it the whole morning) but even then there was no effort from none of the staff to type in the card or swipe the card. The terminal was even saying swipe card like most places that i ve gone to and the chip does not, you re able to swipe or type in the card number. According to the front desk clerk there was nothing she could do, she needed a new card. There was no effort from anyone to help us. We asked for the manager and he she did not even have the dignity to come talk to us and figure something out. The clerk came back in from his office and told us that we were all set and our reservation was canceled. So, here we are in Boston away from home, emotional and extremely nervous because the baby is in surgery and we now have to find a new hotel so we can stay close to her, while she is in intensive care. It hurts that in 2019, we still have people looking us up and down because of the way we are dressed or because of the way we look. It hurts to feel like you were not wanted in a place and instead of trying to resolve an issue, they got rid of us. In 2019, in the beautiful city of Boston, so close to our home, we felt discriminated against. We have made several review attempts and they keep removing the reviews.