Moataz Elgaml

Review of The Roomstore

UPDATE: June 2018

UPDATE: June 2018
The customer service worked on my case. They assessed the mattress and confirmed it is defected. They gave me the option to re-select a mattress (again, no other options :| ). I selected another mattress and they delivered it to my home, and picked the old one.
Increasing from 1 star to 3 stars. I would not rate at 5 because they just gave me a single option. In addition to that, the mattress was actually defected and this was a warranty claim, rather than just an unhappy customer review.
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Their items are of excellent quality and are generally fairly priced.
My frustration is with the terribly pushy sales man and the uncaring manager who made my experience miserable after sales. In short, if you go here, WATCH OUT FOR THE SALES MEN! KNOW EXACTLY WHAT YOU WANT! STAY AWAY FROM THEIR MATTRESSES!

If interested, here is my story below.

I bought a costly mattress which I just did not really like after the first day. I have been trying to workout something with the sales manager and the sales man who were terribly uncaring about my concerns. I felt they just trapped me with nice words just before the sales and were completely unwilling to work out something for me when the mattress did not turn out to be as good as it was in the show room. It was supposed to be a firm mattress but just within 30 minutes the mattress would become very soft and uncomfortable. That issue was indeed not highlighted or mentioned by the salesman who was just pushing and forcing me to buy it and not giving me enough time to evaluate and decide.

When I mentioned this to the sales man he referred me to his manager. His manager was just more ignorant. he refused to talk to me on the phone and asked me to come in person to the showroom (which is just very bad for my schedule).
I came to the showroom and his only acceptable solution was for me to buy a more expensive mattress from them!! Nothing else but a more expensive mattress. His justification for that being the only option, was as absurd as the option and was very hard for me to believe.
He said mattresses are destroyed if they are returned even if I did not use them.

Now, it is a couple of months after the purchase and with time the mattress just got softer and more uncomfortable.
I completely regret buying the mattress from here and I highly recommend anyone to not buy mattresses from here or expect good customer service from them.