Andrew Carpenter

Review of Embassy Suites Irvine

Great service. However very shady situation with a...

Great service. However very shady situation with a missing item. Item was left in the delivery van bringing me to the airport. I called about leaving my nintendo switch in the car. They said they had the item. I wasn't able to get someone to collect. After a few months I called and asked about the item. Same manager I spoke to orignally said he didn't know what I was talking about. And he stated items left are kept for 3 months until they are no longer the hotels responsibility. I had to ask many many times until that information came out. Don't lose anything at this hotel bc you will never see it.