Rick St Germain

Review of The Prince Of Wales Hotel and ...

A tired old hotel chain. Out of touch with custome...

A tired old hotel chain. Out of touch with customer service. Our bed was very poorly made prior to check in. We messaged the front desk and were assured the manager would follow up. I still have the photos ! They are over priced for what they are offering. Dont waist your hard earned money. And forget about having a comfortable sleep. The room was hot and would not cool down below 77 celcius. At check out customer service never came up ! Oh and the difference between our check out bill and the hold was just absurd. Over charge me for what we got but I draw the line at being ripped off !!! They processed a charge of double our stay rate as a hold back. Never explained at check in. Please dont waist your money at this place.