Had a very disagreeable experience at the KNO depa...

Had a very disagreeable experience at the KNO department, couple of years ago. There was a subtle swelling inside my nostril, right at the tip of the nose (emission of fluid). It had been giving me pain for some time. The assistant said she could feel it and see it but the doctor (or was he?) simply waved away my claim and silenced the assistant. I was sent packing.
And I shall also NEVER forget that the head of the Neurology department told me point blank (somewhere in the nineties) that my carpal tunnel syndrome was "between my ears" (quote: "Het zit tussen uw oren") - and honestly that is the stupidest answer, for any affliction, and notably for this one.
And then, point 3, a team consisting of a surgeon, an anaesthetist, another doctor and three nurses lacked the professionalism to handle my demented mother coming for a cataract operation.

To the rep. from the VU who posted a response: I used the email address you provided to lodge a complaint. That was over the past weekend. However, the unprofessional treatment I received from Dr. Scheltens ("Het zit tussen uw oren") can never be undone, nor the debacle of my mother's cataract operation. Leaves the third unprofessional incident around the treatment of my infected nostril.

Update: Just today, March 23 2018, I had a very pleasant conversation with the complaint mediator connected to VUmc. Two cases are too old and have expired. However, the case of my troublesome nose is still within the expiry date and a solution has been suggested, which I shall act upon gladly. I would like to say to the VUmc management: count yourself lucky with such great people as the mediator who took my complaints.