Stayed there over spring break with my family and ...

Stayed there over spring break with my family and really enjoyed the concept. Everything was clean and comfortable but we had originally planned to stay in a treehouse suite. My dad confirmed it several times before our arrival one of those times being the day before just to be thouroughly disappointed in them not having the room available. Apart from that the employees of the hotel itself were awful! They disabled all of our room keys on our first full day there just to have a major attitude when we asked them to fix the problem. Because my dad was so frustrated with the way he was treated he accidently locked all the keys in the room and when my mom (the only one with an ID) went down to get it resolved they coped an attitude with her and made it a generally horrible experience. Overall it was disappointing to stay at a supposedly nice hotel just to have the entire team lacking. While the rooms were still nice and things weren't horrible we didn't get the room we wanted and had to listen to the train go by at all hours of the day. We also had valet and used the app which was incredibly efficent and smart- until they deleted us from the app before our stay was done. Overall we did get a compensation for our troubles but unless you would want to argue with the hotel management for 40 minutes about service then I wouldn't really recommend it. Memphis is an awesome city with better places to be.