If you're reading this please DO NOT purchase a ca...

If you're reading this please DO NOT purchase a car from this dealership. If I could give it negative stars I would. We are trying to contact the attorney general regarding this dealership. If you have any issues with your car please expect to make constant phone calls and contact corporate in order to get any information and even if you get that far, things will not be resolved without you paying out of pocket.

Long story short: they had our car for 6 months, they gave us a new warranty to cover the brand new parts they replaced, our car started having issues again, the new mechanic said the parts they replaced were actually not new but very old and we were told that we would have to pay because the new warranty only covers the brand new parts (that we don't even have). After going through corporate they have agreed to pay for us to get the brand new parts we were suppose to have to begin with BUT the real reason for the issues in the car, they discovered, is a whole different part that has actually been damaging other parts of our car and they never told us about it until now we'll have to pay for that because it's not in the new warranty. Sound crazy? It's because it is!

My husband bought a 2013 Dodge Dart from this dealership the year it came out. Not long after Dave Sinclair bought out this Pacific dealership and then refused to honor our previous contract on our car.

Within the first few years my husband's car started experiencing lots of issues and we would pay to get it fixed at the dealership only for issues to pop up a few months later.

In the fall of 2019 we took our car in again because of lots of issues and we DID NOT GET OUR CAR BACK UNTIL MARCH 2020. Here are the reasons we were given: they had to fire a mechanic, the mechanic they fired put the parts in wrong so they had to redo it, they were waiting on the parts and didn't know what was taking so long and said they'd call and check on shipping (this took weeks), they finally got the parts but they were damaged and had to wait for new parts. As soon as the car was finished they gave us a new warranty to cover the brand new parts they put in.

But once we got our car back after 6 months at their shop issues started up again almost immediately but due to covid we couldn't take our car in so we just didn't drive it unless absolutely necessary. We finally took it in a few weeks ago and the new mechanic said the parts that were causing issues (the new parts they supposedly put in) were actually very used and needed to be replaced immediately. She told us that we would have to pay out of pocket because the warranty only covers new parts and these ones were obviously not new and had over 100 miles one them.

So not only did they LIE to us about the "new" parts they put in, but they also gave us a warranty that didn't cover anything at all.

We contacted corporate who tried to be a liaison between this dealership and us and they asked what we were willing to pay for the new parts. When we told them we weren't going to pay anything because they lied to us and screwed us over, we were told they would talk to them and call back in the next day or two. Fast forward a week, my husband tries calling corporate again and we're told that the dealership will pay for us to get the new parts BUT the part that's actually damaging the engine and turbo charger will need to be replaced and paid for out of pocket. So the part that has been causing this issue all along was never fixed, they just replaced our engine and turbo charger with used ones and the used one got damaged more because the main cause of the issue was NEVER FIXED TO BEGIN WITH.

To top everything off they are refusing to give us a rental. We have a toddler and we need something to drive as we are not always going to the same places.

They refuse to honor their warranty, they are dishonest, they do things illegally and then try to make you pay for it and over all they just don't care. They just want your money and they don't care how they get it.