I am a gold elite member 6 visits left till platnu...

I am a gold elite member 6 visits left till platnum. My preferences are on file however they did not upgrade me or offer any accommodations.My bathroom has broken tiles, the wall paper in the rest area was peeling off, no tv guide line up , no daily news paper , breakfast was subpar not to mention I had to call maintenance due to my toilet not working. My next visit I may choose another Marriott location.