Right On Target Review of Hilton St. Louis at the Ballpa...
Absolutely the worst Hilton ever! When we first pu...
Absolutely the worst Hilton ever! When we first pulled up to valet, there was no one in sight. I finally acquired my own cart at which point I heard a foreign accent individual yell something about how he would be there at some point. He finally helped load one bag, rolled the cart in the door and said this was the end of his assistance and hand out for tip. This is not a reflection of the staff as a whole but more of the poor management that made our stay extremely disappointing. Second of all there was food left over from the previous stay in our refrigerator. We had to request a cot even though we checked in 3. Fine, however, they dropped off the cart with no blanket or pillows. They chose not to advise us that room service was not active, which wouldn t have been an issue however our vending machine on our floor was empty for the three nights we stayed, we couldn t even get water. Service, price and food quality at the in house bar was horrible. So what they do is blame 3rd party vendors for their garbage service. Guess what, you hired them idiots. Don t plan on using the pool if you stay here, it is continuously full of children. Valet $45/day. Management at this facility should be ashamed of the quality or lack there of, they are providing.
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