it's sad after being a patient for 17 years with D...

it's sad after being a patient for 17 years with Dr. Smith, that one they never notified me that my NP retired, put me with some new lady. Sent me 2 text messages reminding of my appt at 1:15 then said no it was at 11:!5 charged me with a 25 fee cause i had no proof. When the office manage should have proof of who you and what you text! I left the appt and will now go do Dr. Genewick! The one office rep was very rude...well you have no proof, so you owe it! NO! it was your error and I showed up for a later appt anyways so i didn't technically miss anything!