Xiaohu Zhang

Review of Sheraton Macao Hotel - Cotai C...

This hotel is absolutely the worst SPG hotel in te...

This hotel is absolutely the worst SPG hotel in terms of check in service. As an SPG preferred guest, I have to wait 2 hours to complete the check-in. At least 2 people jump in front of the queue. 2 hours only for check-in to this hotel!

Can you imagine as a SPG guest member, you have to stand on the queue for 2 hour just for checked in. the manager actually feel like is okay without showing any apologize? I recommend you guys book hotel through travel agency not waste your SPG points since make no difference in check-in. SPG member exclusive area was used by everyone without any management

I wish 0 star is an option for review the check-in service