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This hotel is absolutely the worst SPG hotel in te...

This hotel is absolutely the worst SPG hotel in terms of check in service. As an SPG preferred guest, I have to wait 2 hours to complete the check-in. At least 2 people jump in front of the queue. 2 hours only for check-in to this hotel!

Can you imagine as a SPG guest member, you have to stand on the queue for 2 hour just for checked in. the manager actually feel like is okay without showing any apologize? I recommend you guys book hotel through travel agency not waste your SPG points since make no difference in check-in. SPG member exclusive area was used by everyone without any management

I wish 0 star is an option for review the check-in service

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