Aaron Jumani

Review of Toyota of Alvin

Be very cautious about their fees, especially with...

Be very cautious about their fees, especially with used cars. I recently bought a preowned car from this dealership where I negotiated a deal which I felt was a great deal, although assuming the +TTL would assume a couple of hundred for dealer fee's and and of course the sales tax of the car however when it came to signing the documentation with finance I noticed the fee of $1785 for paint and protection which I wasn't told about previously therefore I inquired about the fee and was told it was no longer a paint and protection fee but rather a reconditioning fee for work that was done to the car as a part of their servicing of a used car, mind you the car I was buying was a 2018 car with 17,000 miles one would assume what kind of work would you need?? After my inquiry the sales manager came over and told me how disappointed he was since he would have thought I would be happy with the deal however my point was clear, what is this fee and why should I pay it, and after somewhat of a patronizing conversation from the sales manager he left and I thought to myself this wasn't right and time to leave. After advising the finance person that I have no confidence I decided to leave although the sales person asked if he could help, I mentioned the fee and how unhappy I was, he mentioned he would get it reduced which he did although my $500 which by at this time my energy was somewhat lacking, I thought regardless of the fee the car was great (emotions) kicked in and I proceeded to purchase the car. My advice is, please make sure you're only being charged the TTL (Tax Title and License fees) for which you've agreed and don't trust their sales manager on this aspect. I love the car although that element with this dealership needs some serious work. Kudos to the Sales Rep who intervened to help.