I called at 10:15 am today because the glass in ou...

I called at 10:15 am today because the glass in our garden window has been foggy for several months. I spoke with Jackie, saying I thought we'd had it replaced about five years ago. I called back at 2:20 pm and she transferred me to Lana. I left a message. At 2:45 pm I called back to tell them it may have been more than five years. However, since they have such poor customer service, I would contact another company to replace the glass.