Zeshan Khan

Review of Don Valley North Hyundai

Poor Customer Service

Poor Customer Service

I came in with my pregnant wife on a Saturday to look at a specific model they had on their website only to be told that they just sold it half an hour ago. They then mentioned that the car was sold to another dealer and that they could get it back if we were interested. I said yes and they said to call back Monday to come in and book an appointment to test drive the vehicle.

Monday comes along and I call the salesperson during the day (cell) and they mention that they are not working today (they should have told me on Sat or we would have made other plans) They then said they would call the dealer to arrange us to come in and see the car and they would call us right back. They never called back at all.

Even if the car was sold or for whatever reason they couldn't get it back from the other dealer I would have appreciated a call to let me know. It was a total waste of time and very unprofessional. They could have at least mentioned another option. I will not recommend anyone to this location.