I took my 2008 Outback in for a passenger side air...

I took my 2008 Outback in for a passenger side airbag recall and while I was there I got an estimate on replacing engine gaskets. I knew this was an expensive repair so I shopped around to find the best deal. Mike Shaw offered to do it for the cheapest amount and had the quickest turnaround time. They also gave me a free rental car. I was sold so I booked the appointment. Other places this could take 1-2 weeks, but Mike Shaw was done in 3 days. When I got my car back I heard a whiny high pitched whistle noise. I thought it would go away, but it didn't. I got confirmation from my friends and family that it was making this noise and I wasn't losing my mind. I called Mike Shaw and told them about it and they said bring it in. I did that, but unfortunately it wouldn't make the noise while I was there. They were nice about it and said if I heard it again to bring it in right away. It started making the same noise the next day so I brought it in asap and drove one of the employees around so he could hear it. He did and so we booked another appointment for them to figure out what was making the noise. Every time I had to bring my car in they gave me a free rental car which was a huge help. I brought my car in again and drove the mechanic who had worked on my car around and he heard the noise as well. He looked it over and I got a call from Beth the same day. She was the one who worked with me through this process. She was great through this whole ordeal. She called and told me they found the problem, but it was going to be a $900 fix. I wasn't very happy to hear that I was going to have to pay $900 more dollars after I had just spent $2000. I felt like it wasn't great service to pay for a service and get my car back sounding worse than when I first brought it in and have to pay for it. That seemed sketchy to me. She said it was a coincidence. To me it was an expensive coincidence. I asked her if I could have a copy of everything they had done to the car and what they thought the whining sound was so I could go get a second opinion. I also asked for her boss's name and email so I could write him and explain how I felt about this. Beth did everything I asked and instead of an email I got to talk to her boss. His name is Todd. He gets his own 5 star review. We sat down and I told him how I didn't think it was right that I was receiving my car back sounding worse than before. I went in thinking that this dealership was living up to the poor reputations that dealerships have and I was going to be out of more money and would just have to learn my lesson and move on. Todd replaced my negative opinion with one of trust and honesty. He was straight up and was more than willing to listen to me and make things right. So that's what he did. He had them fix the whining noise for no cost. I tried to explain to him that he had restored my faith in dealerships and I'd be a loyal customer from now on. I left feeling like I could trust them and that they were more than just another company who was trying to make the most profit without customer service. I feel like more companies should follow their model. They put you first and their profits increase because of this care for their customers. If you want a trustworthy mechanic and to be treated as a person then go here. I know I will continue to do so.