The hospital itself was okay. Their billing depart...

The hospital itself was okay. Their billing department is a nightmare. I was there in person and made 2 payments. Then I made a credit card payment over the phone. This phone payment was made to the hospital. A billing employee took my credit number over the phone and told me my bill was paid in full. Then I start receiving calls from Blue CrossBlue Shield collection services asking for the money I had paid the hospital. They stated that I should have never paid the hospital as they were the hospital s collections service. I have called 47 times to try and get this straightened out. I have sent them copies of my statements showing the payments. An employee at both places confirmed the payments were received and also that the payments should have been taken by the hospital. But then the copies of the statements disappeared. One rep from BCBS even told me that the hospital was going to refund me the over payments so that I could ay BCBS. But for some reason the first two reps I spoke to are no longer available. Both Judy and Denzel seemed like they were getting somewhere in this investigation, but then I was told that they are no longer available and guess what, their back office manager wants me to resend proof of my payments again because they can t find them otherwise my account is going to collections. So I called Mercy Hospital for assistance, the rep there says that she does not show that I have a balance. I explained again what my situation was and they tell me oh, you ll have to call BCBS to get that straightened out. I asked if they could do a conference call so that the could tell BCBS that I didn t owe Mercy Gilbert Hospital anything and she said no, we are not allowed to do that. I called BCBS collection services again and asked them if they were collecting for services I had done at Mercy Gilbert Hospital and they said yes. I have only been there once. So then I asked if they could do a conference all with the hospital so that we could all be on the same page. Of course not!!! Ugh!! BCBS Collection Services stated that Mercy Gilbert Hospital Gad done a refund on my card for one of the payments. I pull the statements and go back to February, there are no refunds on my account.

Please be very careful if you go to Mercy Gilbert Hospital, they care about collecting money and will go as far as sending you to collections to try to get more money from you, even when you don t owe them any. They do not care about customer service one iota! Beware! Usually a collection agency and the entity they are collecting for, communicate with each other, however Mercy Gilbert Hospital can t do that... they just don t give a care. I have been struggling with this since March! It s September now... and 47 calls later....