My initial test drive with Ryan and eventually lea...

My initial test drive with Ryan and eventually leasing with Benito were handled well, but this poor review is because the overall experience made me uncomfortable and borderline offended. The sales manager and finance manager made me feel like a criminal. I understand needing to do an ID check with a credit screening but to continue to remind me that the deal isn t finalized until the bank determines if it was opened fraudulently or not, to ask for proof of residency (already provided my ID and insurance card), make a comment about the year I was in college, and to ask me to complete the ID questionnaire for a second time (AFTER the contract was signed and car was being pulled around) is just ridiculous. My credit was great, as confirmed by them, and I passed the ID questionnaire the first time, so what s with the need to keep pushing as though I m a fraudulent applicant? Re-examine your screening practices so legitimate customers like me don t feel discriminated against. Stop hounding me to complete your survey with 10s when you know I m not pleased with the service.