I have been bringing my kids to the resort since t...

I have been bringing my kids to the resort since the early 90"s for fun family weekends. I have since then become a grandmother and wanted to continue this family tradition. So recently I booked a golf wing room with walkout patio so we could have ready access for stroller, and sit outside and enjoy the outdoors.
Checked in at approximately noon, front desk said room was not ready yet, which ok I get check in is not till 4pm (even this , check is at 4, checkout is 11am, hmmm), so we asked if someone could please call us when room was ready. We called the resort at 2:30 for an update, they said it was ready, good thing we asked for call. We finally get into the room and I felt like had just walked thrust a time portal to 1980.
The room still had the same decor, furniture and bathroom. The room smelled musty and old. The screen to the walk out patio was off the tracks and the patio door would not lock except off this metal rod that you had to put between the tracks to keep it closed. The cleanliness of the room was gross. The glasses were glass and were not clean, the bathroom had hair on the floor and in the tub, the beds had only sheets and a blanket on them and the TV was from 1981!
Our plan was to drive to Geneva and spend the day there, then get back to the room, put the baby to sleep and relax by our patio. Well when we get back, our patio chairs were gone, we called front desk to let them know and they said they would get back to us. Never heard back from front desk. Next day we checked out we again brought up the chairs and were at that point told "a family asked if they could use more chairs and we told them yes, no one advised you?" Now why would you give permission for someone to take chairs when you know someone has booked that room and specifically requested a walk out patio to be able to sit outside!
I am very disappointed with our stay and will NEVER recommend it to anyone!!!
Change your staff and update!!!!!!