The service department does not take appointments ...

The service department does not take appointments and the wait times are always 2 hours or more for routine maintenance. I tried to get a car in for a week both mornings and nights with no results.

I finally got the car in July 3 2019 by going there at 7:30am and still waited almost 3 hours for a tire repair. One guy who works there told me while laughing that the lines are usually longer.

Try to avoid the service department at all costs. I'm surprised Honda would allow this dealer to operate like this. Other Honda dealers in the area take appointments.