They get the second star because they stock a lot ...

They get the second star because they stock a lot of odd plumbing and lock parts that can t be found elsewhere.
Today, I called to see if they had access panels for a plumbing/ceiling repair. I wanted to put up the drywall and mud, then go to get the panel while waiting for the mud to dry. When I called, the guy could tell me that they had them, yes, and he thought that they had 8,12 and 16 sizes, but if I wanted to know the rough-in dimensions, then I would have to come down to the store.

He couldn t walk down to the panels and look. He couldn t go one step further to help a customer.

I ve been in this store....20,30 times. More often than not, I ve left dissatisfied. Clark & Devon Hardware has lazy, entrenched staff. It s almost like they are doing you a favor by helping you. They don t like to work? Do them a favor. GO ELSEWHERE.