The food was quite good, but the poor service real...

The food was quite good, but the poor service really ruined our experience. I brought my inlaws visiting from Chile because of the good reviews. We were attended by different people who kept forgetting our orders and waited for 20-30 mins. to put our orders in. When someone finally came, they didn't have 2/5 things we wanted. I'm sure this was just a bad day for the restaurant but it's too bad, because we probably won't be back