michael chung

Review of Shangri-La Hotels and Resorts

Overall an extremely good stay. Everyone - from th...

Overall an extremely good stay. Everyone - from the front desk to wait staff at Cafe Too to staff at the pool facilities - have been nothing less than exceptional and have made our stay a comfortable and memorable one. In particular, we really appreciated:

1. The extra attention and lengths that Nicole and the Guest Relations team went to in order to prepare a room with an extra large bed so our family would sleep more comfortably,
2. The thoughtful birthday decorations in the room, cake and hand written card really made the stay a very special occasion for our son as we celebrated his 5th birthday (he's already asked multiple times when we're going to stay at the Shangri-la again!)
3. Extending the early check-in and later check-out allowed us to enjoy the pool facilitates just that little bit longer and we didn't feel a need to rush during our day of checkout

Overall, it was a short but excellent break and we look forward to experiencing the Shangri-la hospitality again very soon, especially once the current lockdown restrictions are lifted and we can experience more fully all the facilitates, restaurants and services that your great hotel has on offer.