Jaden Heney

Review of 4Guys Autobarn

If you want to deal with a yard with integrity, ho...

If you want to deal with a yard with integrity, honour and trust then steer well clear of these guys.
Had nothing but hassles with the car we flew up from the south island to
purchase, it was supposed to be serviced, groomed, reg & WoF.
- it wasn't serviced.
- the grooming was appalling (mold on seat belt, dog hair, food etc).
- they slapped a WoF from their own workshop on the car and it had multiple faults that would have failed a warrant at any other testing station.
-The car had traveled almost 1500km more than the displayed reading advertised (wasn't made aware of this, I discovered it on the way home) and the car had dents & scratches incurred in this 1500km, the photos advertised show the car immediately after its front & rear respray 15 months prior to us purchasing.
-Broken/missing interior parts
-Connector fault on the BCM wouldn't allow a second key (supplied one was on its last legs) to be programmed (unfit for purpose) and I had to take time off work to take it to a specialist repair shop 2 hours from home twice to have this remedied at my cost - they just fobbed me off with comments of - you have resolution, enjoy the car and not even an offer to pay part of the bill.
-Major battles to try and get money back out of them to rectify these issues - ended up copping a fair chunk of the bills myself which isn't how it should be when you're spending close to 50K on a vehicle.
Ended up communicating with salesman, sales manager and even the CEO trying to get them to do the right thing by this transaction and they just tried to fob me off - some payment was made for their errors but it shouldn't be on me to pay the remaining bills to bring this car up to the level it was sold to me at.
I will always steer anyone I meet away from having anything to do with 4guys - mistakes happen, we all make them, but its the way you rectify these issues (or don't) and deal with customers that people remember.

Shame on you 4guys