ricky luu

Review of Mad Monkey Apparel

I decided to design 2 shirts, 48 of each design (s...

I decided to design 2 shirts, 48 of each design (so a fairly large order). My friend and I searched high and low for a place locally to print. We found Mad Monkey, as well as another shop had recommended us to them.

I talked with Dave through email and in person. I showed him my 2 designs. One was a bit tough to do because of its size. Out of all the places we talked to, Dave was confident that he would be able to do it. Other shops said they couldn't do it or didn't feel confident. Dave is a stand up guy. He offered to give us a tour of the shop (which is a very nice, organized, clean facility.) We stayed in communication throughout the whole print process. He kept me updated on progress as well as supplying proofs with every design. One of many great things we really appreciated was he even printed the design onto a shirt to physically see. This was when we weren't too happy with the size. Superhero Dave said no problem, and we came up with another solution with out any hassle AND with another proof.

Another instance, during shipping, they sent Dave the wrong shirts to print on. I got home and noticed it and emailed him. Immediately, Dave sent me back an email and said not to worry, he will reprint the 9 shirts onto the correct shirts and took the hit.

One more thing that proves that they are top notch in customer service. There was a hole on the back of the shirt. He credited us that shirt. We left as happy customers.

Being a perfectionist which sometimes makes me a pain to deal with, Dave was professional and never complained or seemed upset. He knew and understood what needed to be done. Dave and the Mad Monkey crew have been a pleasure to work with. Great communication, quick answers, easy to talk to and most importantly, whipping out wicked quality T-shirts. I can't thank Dave enough with how he has handled everything from start to close. We will for sure come to Mad Monkey and Dave to get more done. You guys killed it!