Severely disappointed in my visit to their tasting...

Severely disappointed in my visit to their tasting room today. Only modestly busy but service incredibly slow and most of the employees looked disinterested. I wasn't the only visitor who had this opinion, as the people standing next to me were commenting within their group how slow the service was. I was looking for at least a "be with you in a minute" but not even that. Decided that there is plenty of good places to drink craft beer, so after 10 minutes left without tasting anything.