Great location and very respectable place to stay ...

Great location and very respectable place to stay for O2 visits. Let down by lack of attention to detail...

TV didn't work
No shower gel in bathroom
Not told where lifts were or shown to them
Only 2 non-decaf coffee machine sachets in room and no standard instant coffee
No biscuits!
Lead on kettle was literally about 7 inches long so very hard to use
On check out we weren't asked if we enjoyed our stay.

All of the above are very little things, but they add up to leave a memory of this place that certainly doesn't meet the 5 stars it should be. Especially considering the hefty rates!