Got a decent deal on my car , everyone was great d...

Got a decent deal on my car , everyone was great during buying process . Salesperson was VERY helpful and a great guy , Service dept was also usually pretty awesome ... THAT BEING SAID ... A year later I totaled my vehicle , luckily I had purchased GAP and all the extra coverages . Ive never been through the process it has been HELL . Its a year later and I still have not received my GAP coverage refund ( I had to come out of pocket 3k$ to cover what I owed the bank . NO ONE in finance is helpful , they can not locate any of my contracts , no one knows whats going on . They do not return phone calls from myself , the insurance agent and even the nice rep at the warranty company who went above and beyond to reach out to them ... So they're great when your buying a car but dont expect a bit of assistance post sale , its a real shame that no they cant maintain a decent level of customer service after the sale has been completed .

So Far over 1 year there has been 26 useless phone calls , 2 visits to the dealership and I still have had to do ALL the sidework myself , writing my own cancellation requests for services , making phone calls over and over again to remind them to fax particular information and then following up when they do not return phone calls ... Never doing business there again , bunch of crooks, take your money then you don't mean anything to them .