My husband and I are extremely experienced car buy...

My husband and I are extremely experienced car buyers. We have excellent credit and walked into Toyota of Hackensack knowing what we wanted. Our sales person, Alex, was wonderful. But that's where the good experience ends. When we were ready to talk financing. We were given a number for the APR and were satisfied.

We then proceeded to wait over three hours to meet with the person in Finance. Turns out he didn't even come in until 2:30PM, we were ready to finish financing at 12:30PM.
Besides the wait, our APR changed, which Steve failed to mention. He also didn't print all of our paperwork. I was so blind with hunger, I couldn't stand to deal with his stories about helping his daughter move, politics, and how tired he was. He could tell me all his personal life but not the bait and switch of our APR change. The deal nearly folded when he found out I had four kids and told me I should by my husband a television.

I drove home to find that there was definitely something off with the vehicles alignment or tires. It only appeared when going over 50 and there was no way to find that on the test drive. Turns out the shop had massively overinflated one of the tires. I'm glad I didn't have a blow out on the Turnpike.

Additionally, we bought from out of state. The person we needed to talk to at the dealership regarding when our plate arrived, apparently never works. After emails and phone calls, our sales person Alex finally found our plate on someone's desk and mailed it to us. We received it, all bent up, the date before our temporary plate was due to expire.

Toyota of Hackensack offered to pay us the difference from the APR issue (which took several emails and phone calls to even negotiate that). And right now, it's been three weeks and we are still waiting on a check. We can't get ahold of anyone after multiple emails and phone calls.

Buyer beware - if your sale will be easy and straight forward, then you may not have a problem. If you have a question or a need assistance beyond a sales person, you will likely need to live around the corner to harass them. I will never buy from them again.