For those individuals for whom minibar meals are s...

For those individuals for whom minibar meals are standard fare, this is the hotel for you. As for the rest of us, I imagine an experience like this:
After you spend hundreds of dollars for a lovely dinner at the attached Michael Jordan Steakhouse and cram your leftovers into the available "personal" section of the mini fridge (by some Marie Kondo origami miracle), do not forget that you can have it rewarmed by room service when those night time cravings hit- "for a fee".
Prior to booking, we requested (and were promised) a refrigerator as my daughter requires allergen-free food. Upon arrival, we were told to remove the items from the minibar and use that as the refrigerator, and assured that they would "place a note on our account". It was highly annoying and inconvenient that we had to empty the fridge of small bottles, sodas and more and find a safe place to store these items so that they would all be accounted for at checkout- especially considering that moving even one item for more than 30 seconds triggers the system to charge your account. The minibar was extremely shallow, leaving a space barely large enough to accommodate a venti coffee "for personal use", and even once the items were removed, the shelves would not hold a takeout container and were too small to accommodate the Tupperware we brought. It would certainly not be sufficient room to accommodate more than a handful of snacks for a child or any leftover restaurant food. Additionally, it was not cold enough, and we discovered in the morning that the temperature of the fridge rendered our food unsafe to eat. We purchased additional items at Whole Foods to replace the costly food, only to find once we returned that there was no microwave for use anywhere in the facility, but that room service would warm it up "for a fee". With my daughter's allergies, allowing someone unknown to handle, transport, and warm up her food in a communal microwave (as opposed to one that we can clean ourselves) is not an option. We ended up buying a cooler for the items we purchased and researching and gambling on restaurants that promised they could accommodate my daughter's allergy needs.
We awoke the morning of our final day to find a multi-page itemized bill totaling more than $800 for each item in the minibar. When we called down to inquire about the bill, we were instructed to replace all of the items in the minibar and then visit the front desk, who would cancel the charges. Though it may seem like a minor annoyance, restocking the fridge was just the last in a series of inconveniences that sidelined our plans and consumed our sightseeing time. As any parent of a child with allergies knows, vacations which normally require a lot of pre-planning are doubly time consuming when your child has specific dietary needs and meals must be taken into account. It seemed like we spent more of our vacation trying to weave together the plans that unraveled due to the broken promises from this hotel than we did enjoying the city we came to visit.
However, the experience itself wasn't all bad.
I am rating three stars for the following reasons:
1. The staff were exemplary, and many of them had vibrant personalities- Ronald Johnson, a bellman, was one of the highlights of our stay and demonstrated exceptional customer service.
2. The facility was clean and well-maintained. Our beds were tightly made each day and the cleaning staff was attentive to our needs.
3. The fitness center and pool are truly beautiful and the fitness center was suitable for anyone from soccer moms to meatheads. They also had free bicycles available to check out, which is a nice amenity. The only problem is that they are first-come, first-serve and you may keep them all day. If all 6 bicycles are checked out by the time you inquire, it is unlikely that you will have a chance to use one.
-Kim