This dealership does't deserve your money. I went ...

This dealership does't deserve your money. I went in to buy a used vehicle. It was during the CA fires, and my partner tried to escape to Idaho for a get-away when unfortunately our car broke down. We had 3 hours left on our drive home when we detoured through Honda of Serramonte in our rental car so that we could purchase a new vehicle. After the poor customer service experience we had here, I can safely say that there is NO WAY I would have chosen this dealership if we hadn't been in such a pickle. Our salesperson seemed pretty disinterested in us from the start, was inattentive, and at one point disappeared for close to an hour while we waited without any updates. There was ZERO flexibility on price (for a used car) and our requests for a discount on the warranty, and even a cargo cover (you can buy this item online for $70) were quickly declined. I felt like less of a customer and more like I was interrupting these people's afternoon. To top it off, they forgot to deactivate some type of anti-theft mechanism, which prevents the engine from starting once it has been turned off, so we got stranded in Berkeley for close to an hour while we waited for them to come fix it. Thank god we hadn't driven farther than that or we would have been stranded god knows where! I attempted THREE TIMES to get in touch with the General Manager (who, ironically, is the person who sent me an email asking me to write a review about my experience) to explain what happened, and to again ask for a cargo cover as a gesture of good will. The GM never called me. I spoke to a different representative, TWICE, who offered me a free oil change (I live 3 hours away) and when I declined, he promised to call me back. That was days ago and I have heard nothing. Honda cars are a dime a dozen. If you are reading this, buy your Honda somewhere else.