Beautiful hotel, kids love the pool.Resturants cou...

Beautiful hotel, kids love the pool.Resturants could be better. Lobby staff ok but my room charge got held twice on my card.I went to the lobby twice to get the extra hold of my card and got dismissed once and was told they only see one hold on my card the second time the manager called Amex and said it would be off as soon as I return to my room, that never happened. At the time of check out I complained again and I was told bother holds were still on the card. Becareful how they are swiping your card, the machine does not work well. The Transportation to the parks, the location for pick up changed and no one told us, this was right after picking up theme park tickets and transportation vouchers. Overall nice hotel but need some help in handling/ rectifying complains.