My car was damaged by a gate at one of their prope...

My car was damaged by a gate at one of their properties. The property had no on-site leasing office so it took some investigating to figure out Heritage was the property management. I then spoke with Mindy about the situation and she assured me I'd hear back from someone on The Board in a few days (I provided photos of the damage to my car, etc). After over a week of not hearing back and my follow-up emails going unreturned Mindy finally emailed to say only "The Board denied the request."

My car has several hundred dollars' worth of damage and yet it appears Heritage not only feels no responsibility for it they'd rather pretend it never happened at all...not even giving me the courtesy of a simple email.

Hey Heritage - your unprofessionalism Speaks Volumes. It's actions like this that make the world a much colder place.

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Eventually I was contacted by someone at The Board. They denied all responsibility and insisted I had tailgated which is 100% false. I was following the instruction of a resident at the property who was a passenger in my car and whose gate fob apparently was not working.

Not only did Heritage completely refuse to help or acknowledge facts/reality they added insult to injury - it felt like I was talking to a brick wall. Terrible experience.