I used OFX for over a million dollars of my compan...

I used OFX for over a million dollars of my company's forex transfers for just over a year.

The customer dis-service was so dire that I thought it easiest to illustrate with one example:
A member of their customer dis-service team was clearly not trained and I have my doubts about their suitability for such a role. After finally managing to get transferred to her manager, my request to ask for the call's recording to be reviewed was met with a 'no' by Vani.
I escalated this to a more senior member of staff called Ryan. Rather than addressing their customer dis-service failure, Ryan said that he would review my call, and then failed to.
Ryan then went on to accuse me as having had a 'derogatory manner'. When I asked Ryan to substantiate, he failed to. I embrace constructive criticism on my own performance and that of my team. There's nothing we can do with general accusations, especially when the accuser is given the chance to substantiate themselves and then fails to. Unprofessional to the extreme.

System failures are never rectified and I doubt ever investigated. Not one of my internal transfers (client payments) ever triggered an auto email from OFX. I reported this for about a year on and off, and eventually gave up.