Marlene Luterman

Review of Audi North Austin

I am not the type of person that loves buying or l...

I am not the type of person that loves buying or leasing cars. The average car salesperson, in my opinion, is very pushy and I don't feel like my best interest is in the dealerships interest. I have my guard up very high and am ready to "battle" with whatever first price is thrown at me. I also hate the financial part where you sit in the showroom for hours and wait until you can be seen by finance. The person behind the desk tries to pressure sell you every single type of extra coverage, which makes for a very uncomfortable situation.

This past weekend I had the exact opposite experience, which I was not expecting, at Audi North Austin. We moved to Austin from Los Angeles two years ago and this was our first car buying experience with an Audi dealership in Texas. We brought in our old Audi for service here and because of the great experiences we've had with their service department, we wanted to try them out before going to other dealerships.

First of all, during this Covid-19 crisis, I wasn't thrilled to venture out of the house to get a new car. Our lease was up on our old Audi A3 and we loved it so much we wanted to get a new one. So, out we went with our gloves and masks on and we were greeted by Sam Zangoei, a very friendly salesperson, who to my delight, was also wearing a face mask.

My husband and I explained that our lease was up and we wanted another A3. We said we wanted a 2020 model and told him the features we wanted. Sam showed us all the available cars and didn't try to up sell on other models. Within less than an hour we had a deal on paper and were thrilled.

The next step was sitting in the "dreaded" finance office where I was ready for the extra add-ons to be presented. We met with Natalie Watson, the Finance Director, who was pleasant, professional and most of all very easy to work with. She reviewed all of the maintenance/protection plans available and we chose one plan that fit within our budget. We were in and out of her office within 15 minutes.

I have to say that if you are looking for an Audi, Audi North Austin is the dealership to go to, hands down!!!! They are a pleasure to deal with. Kudos to their entire team for making every aspect from purchasing a car to servicing a car easy. I highly recommend Audi North Austin for your car buying/servicing needs.