Richard Cooper

Review of Sterling Homes Edmonton

My Mother In Law and Our Family Purchased a New St...

My Mother In Law and Our Family Purchased a New Sterling Home in the Qualico Laingdale, Upper Windermere Subdivision in June 2016.
The Sterling Homes Sales Team, Randy Hansen Site Superintendent and Personnel have all been A Positive Pleasure to do business with.
Very Nice and Convenient Community. The Home Engineering Plan, Design Concept was what we were looking for and was within our Budget Values.

During the Walk Through Process Prior to Possession Date, We Noticed some Noticeable Exterior Defects on the Siding and Fascia performed by a Third Party Contractor. When we Notified Randy Hansen and asked for The Correction of the Siding Defects to be Repaired, No Questions Asked. He Agreed, Then Scheduled a Preferred Exterior Siding Contractor to Remove the Defective Product and Replace it with New Material and Secured it as Required. After the Work was completed, Randy Contacted Me to Follow Up and see if everything was addressed correctly as requested.

After our Home Warranty had Expired, In The Winter of 2018 We Naturally Had some Settling Issues with the Home as this does occur. Having a Strong Relationship with Sterling Homes, I contacted The Warranty Technician Support Darren, to see if he had a few minutes to consult with him about the Settling Issues with the 10 Door Frames Casing and Doors as the Natural Settling had caused the Door tolerances to close up, making it difficult to open/close the doors normally, smoothly. When Our Warranty Technician Arrived as Scheduled, We walked through our home together and Identified the Problematic Areas to Repair and Address. Sterling Homes has agreed to Deliver a solution and repair these issues as requested even as Our Home Warranty had expired.

Our Repairs are Scheduled for Tomorrow Tuesday, December 3, 2018 and Darren Our Sterling Homes Warranty Technician Specialist will be onsite to Resolve the Settling Defects as Agreed Upon.

Thank You Very Much to All The Professional and Caring Personnel with Team Sterling Homes, We Value Our Relationship and Thank You For Your Business With Dedication to Buyer Satisfaction.

Your Customer Service is First Class. It is a Pleasure to work with a reputable builder with many industry recognized awards.
We Will Continue to show our appreciation and support, highly recommending Anybody to Seriously Consider Purchasing A Sterling Home, Is The Right Choice For You And Your Family, Peace of Mind.

Kind Regards.

From Richard Cooper And Family.