Mike Walker

Review of Grand Hyatt Melbourne

Hotel was beautiful! Definitely the best hotel in ...

Hotel was beautiful! Definitely the best hotel in Australia. Its right in the center of Melbourne where everything is within walking distance. I would definitely recommend this hotel! The reason of the 3/5 stars was due to billing and staffing knowledge. Credit card machine was down when I left, was told I'd get a receipt via email, I didn't. Was told that local calling was free by two staff members at the desk (standing together), it wasn't. I had to call to get my receipt and when I did there was a charge for a breakfest that came included in my booking. Overall, not big deals but when using a corporate credit card, its a huge pain to resubmit a expense report. Feedback would be make sure the staff is aware of offerings, and business customers #1 annoyance is incorrect billing on a company card.