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Andrew Farinas Review of Diplomat Resort & Spa
Terrible experience at this hotel which was recent...
Terrible experience at this hotel which was recently taken over by Hilton. Booked through Travelocity. Paid for an Ocean View Room. I had the pleasure of looking at the parking garage all weekend. They blame Travelocity for an improper description of the room. Upon checking out I was overcharged $600 and now have to dispute this with my credit card company. To top of off, the valet was extremely rude, and upon inspecting my vehicle there was a dent in the door. They filed a claim, but I noticed on the claim that they are basically not responsible for any damage to the vehicle while in their possession. We'll see what happens. Overall terrible stay at this hotel. I don't recommend it, there are much better hotels in the area.
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