I just got home from my stay at Now Larimar and le...

I just got home from my stay at Now Larimar and let me tell you, it was just terrible. I arrived July 24th at around noon with my friend at the hotel lobby to check in for our friends wedding that consisted of around 70 people. While standing in line, we were told we weren't on the list to stay in the main hotel and that we had to take a bus up the road very far away to stay at the garden. I came here for a friends wedding and I of course expected to be with the entire wedding party in the same hotel. We then spent another 3-4 hours negotiating with various "managers" about how we can move closer to the main hotel and found out about the building over called the "secret". They somehow call this an upgrade but was literally identical to the "Now". They ended up charging me $500 US to upgrade. 4 of my friends arrived on the 25th and dealt with the exact same issue except they were upgraded to the secret free of charge. I am not sure if I am missing anything here, but I want my money back. This is unacceptable and I will be doing everything that I possibly can to ensure I get my money back.